Consultant O365/Azure - L3 - M/W

In order to strengthen our technical teams in the operations of our clients' Cloud platforms, we are looking for a senior consultant  L3 specialized in Microsoft 365 and Azure technologies.

Your role and responsibilities:

As part of our Operations team, you will have several missions:

• Ensure level 3 operations and support on our clients' Azure and Microsoft 365 environments
• Be the technical reference for operational teams for our major clients
• Design and participate in deployment, configuration, and evolution projects for our clients' IT infrastructures
• Maintain effective communication with other teams in a 24/7 service context
• Manage the tracking of incident and problem tickets in our Service Management tools
• Prepare and participate in operational reviews for our clients
• Update operational documentation and propose improvements
• Participate in the on-call service

Your profile:

• Master's degree in computer science (Bac +5)
• At least 5 years of experience in L2/L3 support on Windows systems in a complex and virtualized large account environment
• Curious and interested in new technologies: you have the ability to learn new concepts and train on new IT products
• Autonomous and able to propose several solutions according to functional and technical requests
• Rigorous, organized, and structured, with good integration and teamwork skills, and good communication skills

Experience required:

• Mastery of the Microsoft 365 environment and its different services: Exchange Online, SharePoint, Teams, etc.
• Mastery of the Active Directory and Entra ID environment
• Operational experience in network infrastructure (LAN/WAN) is a plus
• Mastery of French and English, a third European language is a plus

You master the following technologies:

• Microsoft 365
• Entra ID and Azure technologies
• Windows 10 / Intune
• Windows Server 2012/2016

Knowledge of the following technologies would be an asset:

• zScaler ZIA/ZPA
• Checkpoint Firewall
• Cisco LAN/WAN
• Virtualization (VMWare)
• PowerShell scripting