IT Support Technician – Multi-Client

Join our team and take part in a key mission: delivering high-quality IT support to our clients across various sites. Your service-oriented mindset and technical skills will help ensure continuity of operations and contribute daily to client satisfaction.

Main responsibilities:

• Provide on-site (multiple locations) and remote user support

• Install and configure basic IT hardware

• Adapt to each client's specific processes

• Contribute to and maintain the internal knowledge base

• Participate in various user environment-related projects

Expected technical skills:

• Workstation administration (installation, software deployment, security, access management)

• Basic knowledge of Windows services (AD, GPO, DHCP, DNS)

• Microsoft 365 environment management

• Basic network knowledge

• Use of ticketing tools

• Familiarity with ITIL (certification is a plus)

Profile needed:

• CFC in IT (or equivalent qualification)

• Proven experience in IT support within a multi-client environment (minimum 2 years)

• Excellent command of French (spoken and written) and a minimum B2 level in English

• Valid driver’s license (frequent travel in French-speaking Switzerland)

• Residence in Switzerland (Swiss citizenship or valid B/C work permit)

• Strong customer service and communication skills

• Autonomy, team spirit, and flexibility (in terms of schedule and locations)