ServiceDesk Specialist L1/L2 - FR & EN - M/W

In order to strengthen our technical teams in Eysins (VD) and to enable the implementation of a level 1 support platform for our customers, we are looking for a ServiceDesk specialist with good knowledge of Windows 10 and Office 365, fluent in French and English

Disclaimer: the language requirement is mandatory and any applicant not fulfilling it will be not considered for the position. 

Your role and responsibilities:

Within our support team, you will have several missions:

• Provide level 1 support, maintenance, and troubleshooting (PC, printers, smartphones, etc.) for our clients
• Take calls and manage incident tickets in our Service Management tools (English and French)
  
• Maintain effective communication with other teams as part of a 24/7 service
• Update operational documentation and propose improvements
• Participate in deployment, configuration and evolution projects of our customers' IT infrastructures
• You will also be part of a team for the development and implementation of new product or service.

Your profile:

You have a first experience as a generalist support on Windows systems and the Office suite

You have a B2/C1 in either French and English

• Knowledge of another European language would be a plus

Rigorous, organized, and structured

Good integration and teamwork skills

You are curious and adept at new technologies: you have the ability to learn new concepts and train on new technologies

You have good knowledges in the following technologies:

• Office 365
• Azure
• Windows 10 
• Windows Server 2012/2016

Understanding of the following technologies would be an asset:

• Microsoft Office 365 (Exchange Online, SharePoint Online)
  
• PowerShell
• Apple ecosystem (OSX, iPad, iPhone, etc.)
• Operational experience on network infrastructure (LAN/WAN)

Why join Sword?
Organized according to a model of specialized competence centers, Sword has developed a strong expertise in Microsoft Cloud technologies since its creation. Within the Sword Technologies competence center based in Nyon (VD), we provide operational support to our major accounts and SME clients, as well as integration projects across the entire functional spectrum of Office 365 and Azure platforms.