ServiceNow Engagement Manager

The ServiceNow engagement manager is responsible for leading projects from the design to the delivery. He/she works on design activities and also closely with the solution development team, to implement and manage features in Sword customers’ ServiceNow platforms.

RESPONSIBILITIES

• In charge of successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.

• Manage all aspects of project delivery and solution delivery

• Lead and manage the implementation project team

• Prepare all client facing deliverables such as project plan and weekly status reports

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

• Lead on managed account any new requirements

• Be involved in global solution design (integrations with external systems)

• ability providing leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

• Hands on

• Develop test cases,

• Promote best practices

EDUCATION / LANGUAGE

• BA/BS in Computer Science, Information Technology,

• Written and verbal proficiency in English

EXPERIENCE / SKILLS

• 7 years of experience on ServiceNow

• Experience in implementation and customization of at least 2 of the main ServiceNow modules core ITSM, ITOM, ITBM, CSM, IRM

• Experience with Agile/Scrum methodology

• ITILv3 certified

• ServiceNow Administrator and Implementation Specialist certification a plus

• Global IT understanding (infrastructure, cloud solutions)

OTHER COMPETENCIES

• Strong communications skills communicator

• Excellent analytical, problem solving and troubleshooting skills

• Ownership